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About Us Support Center Hosting Policies
Payment Terms

One-Time Set-Up Fee
This fee is charged only once at the time of account setup.

Monthly Billing Cycle
This rate will be charged to your account each month. MostlyHosting.com requires that all monthly billing cycle accounts be paid by credit card.

Quarterly Billing Cycle
To pay quarterly, your account will be charged for three(3) months at the monthly rate shown. If you do not wish to pay by credit card, then this is the first hosting plan that we will allow you to pay by check.

Semi-Annual Billing Cycle
To pay semi-annually, your account will be charged for six(6) months at the monthly rate shown.

Annual Billing Cycle
To pay annually, your account will be charged for twelve(12) months at the monthly rate shown. You must pay for all 12 months in advance to receive this rate.

2-Year Billing Cycle
To pay on the 2-year plan, your account will be charged for twenty-four(24) months at the monthly rate shown. You must pay for all 24 months in advance to receive this rate.

30-Day Money Back Guarantee

MostlyHosting.com maintains a 30-day money back guarantee policy. Please review our 30-Day Money Back Guarantee Policy for more details.

Key Account Features

Bandwidth/Data Transfer
Any out-bound or in-bound traffic from your account is considered data transfer. For example, each time a Web page, image or other element on your site is requested by a browser (user), data transfer is generated. Also, FTP and other traffic related to your account is metered and counts against your bandwidth limit. Additional bandwidth is invoiced in blocks at the current rate as shown on the MostlyHosting.com website.

Disk Space
Disk space refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, audio/video files, email, log files and all other files that make up your website.

Dedicated IP Address
Hosting plans are either name-based or IP-based. A name-based plan can not have anonymous FTP or SSL. Our lowest level hosting plan is name-based, however, it is possible to have a dedicated IP address with this plan at an additional cost. Our other plans include a dedicated IP address at setup by default, as indicated in the Plan Comparison table. IP-based site allows you to access your website via a web browser (using the IP address) regardless of the status of your domain name and test the site and scripts to assure they are ready for the DNS transfer. This results in minimal (or no) downtime when transferring your website from another hosting company.

Domain Name DNS Transfer*
Upon request, we will modify nameservers in your domain name record to transfer DNS from your old host to us. However, if you wish to do it yourself, we have online help pages to assist. Be aware, any DNS changes need to "propogate" throughout the Internet, which may take up to 48 hrs. (*Note: Domain Name Transfers are different, and move your domain to our domain registration system and extend your domain's expiration date by one addition year. In this case, for a domain name transfer, fees do apply.)

Domain Name Pointers/Aliasing
Domain name pointers "point" to the root level (not a subdirectory) of your website, just like your original domain name. Separate email for the domain name pointer/alias is not available. All email is included in your primary domain account.

Subdomains (anything.yourdomain.com)
Subdomains act like top level domain names. You will be able to have unlimited subdomains which will point to a directory in your main site. These subdomains will share the disk space, FTP access, tenet access, web logs, CGI-BIN and email of the primary domain. Separate email for the subdomain is not available.


Add-On Domains (separate website!)
Add-On Domains act like separate domain names for website purposes. You will be able to have the listed number of separate top-level domains which will point to a directory in your account, separate from your main site. These domains will share the disk space, FTP access, and web logs of the primary domain. Unlike subdomains, separate emails for the add-on domains are available!

Web Power Tools

phpFormMail
Lets you get the results of forms on your website through email. Just post your form to FormMail and it will take care of the rest!

Find out more:
http://www.dtheatre.com/scripts/formmail

Photo Album Management
Easily manage and display your collections of images on your website. You can organize your pictures into albums, add captions, and create thumbnails. Gallery automatically keeps track of which pictures are most popular, and even lets viewers leave comments!

Find out more:
http://gallery.menalto.com

phpBB Bulletin Board
Makes it easy to add a powerful discussion group or forum to your website. You can have an unlimited number of forums and categories with full user management, search and moderator capabilities.

Find out more:
http://www.phpbb.com/
http://www.invisionboard.com/

phpOpenChat
Lets you add a fully functional live chat system to your website. Use it for customer support or just to chat with others on the Web!

Find out more:
http://phpopenchat.org/

WordPress is a full features content management system (CMS) makes it easy to build websites for individuals, companies, communities, and more. You can create pages, blog posts, and with a large, mature ecosystem of plugins and themes, extend the capabities with forums, calendars, ecommerce, and find the perfect theme for the look and feel you want for your site.

Find out more:
https://wordpress.org/

OSCommerce Online Store
Makes it easy to build profitable Web-based storefronts. It helps you manage product catalogs, prices, customer accounts, orders and shipping. Your storefront can even offer bestseller lists, customer product reviews and product recommendations.

Find out more:
http://www.oscommerce.org


Email Features

POP3/IMAP Accounts
All hosting plans come with POP/IMAP email accounts. The POP/IMAP server processes incoming email. POP3 (Post Office Protocol, version 3) and IMAP (Internet Messaging Access Protocol) mail servers store incoming email messages until users download them to their computers with an email client such as Outlook, Eudora, Pegasus or Outlook Express. In addition to storing incoming email messages, the IMAP server allows users to archive email messages in folders, share mailboxes with other users, access multiple mail servers at one time, and more efficiently access email attachments. Both POP and IMAP mail servers accept SMTP-formatted email messages.

Email Address Aliases
Aliases can be added to POP email accounts to offer unlimited addresses to one user. An email alias is an email address that gives you the ability to receive any email at anything@yourdomain.com.

Email Forwarding
Forwarding allows you to route all email coming to one address on your domain and send it to another address outside your domain. For example, you have support@yourdomain.com. You can have all email forwarded to another account such as myname@yahoo.com. This comes in handy when you have many email addresses and you want to combine them into one email account in order to manage them easier.

Autoresponders
Autoresponders may be used to send automated responses to incoming email sent to a specific address. For example, someone emails sales@yourdomain.com, they will receive an automatic reply from you with your prewritten response.

Mailman Mailing List
Mailman is a powerful email listserve that allows you to email multiple people simultaneously, without displaying the entire recipient list. Your email looks as though it is only going to one person. There are many configurable features, including automatic subscribe and unsubscribe. When one user emails the Mailman listserver, that email is sent out to everyone on the list to read. You can even upgrade existing Majordomo lists to Mailman for easy migration to our servers!

Wildcard Email Address

A "Wildcard email Address" is used to receive ALL emails not going to an assigned address on the server. Typical use is for receiving emails that someone might have misspelled (the domain name must be spelled correctly, however.

SMTP (Outgoing) Mail Server
This server routes outgoing and incoming email. Sendmail is an SMTP (Simple Mail Transfer Protocol) mail server that routes SMTP email messages through the Internet to be stored on a mail server, such as POP3 or IMAP. SMTP is the most common email protocol on the Internet. Sendmail also allows you to manage some email features, such as email aliases, autoresponder, and spam filters.

Web Based Email (Squirrel Mail)
Provides Web-based access to email accounts. Squirrel Mail is an email client that uses IMAP to provide your email account users with access to their email messages directly on the Internet.

Free MX Record Changes
Mail Exchange Record. MostlyHosting.com will enter any MX Record of your choice for no charge. This feature is typically used when a customer has their own email server.

Spam Filter
Spam is any unsolicited email message. Through our Control Panel, you can control spam by creating a spam filter to block specific email originating from outside the server. This powerful feature is a great way to reduce Spam from hitting your personal or business addresses. This is also useful when you just want to block unwanted users from emailing you. For instance, you may block an email address, domain name, or IP address.

SpamCop and ordb.org (Open Relay Database) Filtering
MostlyHosting.com uses popular spam filters on all shared servers to help reduce the amount of Spam our users receive. MostlyHosting.com uses SpamCop and ordb.org, which is the Open Relay Database, to help in our prevention of Spam. ordb.org is a non-profit organization which stores IP-addresses of verified open SMTP relays. These relays are, or are likely to be, used as conduits for sending unsolicited bulk email, also known as Spam. By using our hosting service, you understand and approve of such filtering. You understand that any person attempting to email you from a server in the Open Relay Database will be returned to the sender. If you do not want your service subject to such filtering, then you understand you are free to host your site elsewhere. For more information on ordb.org, please click here.

Cloud Based Email Protection
MostlyHosting.com offers additional spam filtering and email protection via the industry leading Proofpoint Essentials email protection service. This is a cloud based service, which receives your incoming emails first, processes and scans them for spam and malicious content and attachments, and then passes clean emails to your inbox like normal. No changes are necessary on your end to take advantage of service. More information is available here.

Software/Scripting Support

Perl, Python
These types of scripting languages are installed on all MostlyHosting.com servers. Every effort is made to ensure the latest version is installed. Please email support@select.net for current version numbers.

Private CGI-Bin
MostlyHosting.com allows you use this directory to execute CGI scripts you write or ones that are already written. Recognizing that some scripts are very cpu and memory intensive, it is very important that your scripts do not affect others on the server. If other sites, in our sole discretion, do become affected adversely, we reserve the right to stop the script(s). If you wish to continue running any cpu/memory intensive CGI scripts, you will need to host your website on a Dedicated Server. Please refer to our Hosting Policy for more information.

PHP
One of the most powerful development tools on the Internet, PHP is a server-side, cross-platform, HTML embedded scripting language used by developers around the world. MostlyHosting.com supports PHP 5.x and PHP 7.x on all accounts.

Server Side Includes (SSI)
Lets you embed CGI scripts into your web pages which allows them to automatically execute when that web page is opened.

Tomcat JSP
Java software technologies, specifically Java Servlet and JavaServer Pages™ (JSP™), are a popular platform for developing Web-based applications across all leading server platforms. MostlyHosting.com uses the Tomcat open-source implementation of the JavaServer Pages and Java Servlet technologies.

MySQL Database (with phpMyAdmin Tool)
MySQL is a true multi-user, multi-threaded SQL database server, and is very popular throughout the world. All hosting accounts with MySQL databases include phpMyAdmin to help you administer them.

Audio/Video HTTP Streaming
MostlyHosting.com supports HTTP streaming for audio and video. All MostlyHosting.com servers have had the correct MIME types installed and the configuration changes to Apache have been made to allow for streaming support.

SSL (Secure Socket Layers)
Secure Socket Layers (SSL) allows you to encrypt confidential information such as credit card numbers so that it is impossible to intercept a transmission. SSL will light up the key in your customer's browser, telling your users it is safe to place confidential information into your forms.


Comodo Free SSL Certficate
Our cPanel based hosting services include a free cPanel offered and Comodo based SSL certificate. This is a Domain Validated (DV) SSL certificate that is recognized by 99.9% of web browsers to secure your website at no additional cost to you. Installation of this SSL certificate on your site is automatic and happens shortly after your site is activated on our cPanel servers. Important note: You must update your website's links and image sources, or your WordPress settings, to change from non-secure http:// links to secure https:// links to take advantage of this included SSL certificate!

Account Management Features

cPanel (web-based) Control Panel
cPanel is used as the control panel for your web hosting account. cPanel allows you to perform all administration aspects of your account. From this control panel, you can view account status (disk usage, bandwidth), view graphical website stats, manage files, add/edit your email accounts, access Web email, set up and manage your mailing lists and autoresponders, manage users, download your raw logs, perform backup and restores, view support documentation, search the knowledge base, link to your billing administration area to add/delete services, and much more.

Billing Manager
Our online billing and account management system allows for invoice payment, accounting history, service plan ordering, trouble ticket placement, recent news, and many other features.

FTP Accounts
File Transfer Protocol is one method used to upload your website files to storage space on our servers. You have FTP access to your domain 24 hours a day to manage your website. MostlyHosting.com servers are compatible with any FTP client you choose to use.

Telnet Accounts
Telnet is a software utility which allows you to become a user on a remote computer. Telnet gives you added control over domain/server management over what a standard control panel or FTP can.

SSH (Secure Shell)
Many users of Telnet, rlogin, FTP and other such programs might not realize that their password is transmitted across the Internet unencrypted, but it is. SSH encrypts all traffic (including passwords) to effectively eliminate eavesdropping, connection hijacking and other network-level attacks. Additionally, SSH provides many secure tunnelling capabilities, as well as a variety of authentication methods.

Password-Protected Directories
Allows you to protect your web pages with password and user ID combinations that you establish. When someone tries to access a web page within the password protected directory, they will be prompted for a username and password. If they authenticate, they can view your pages within that directory.

.htaccess
The special '.htaccess' file lets you set up password protected directories within your website.

Online File Manager
Our control panel contains a web based file manager that can be used in place of FTP to manage and upload files and directories. You can also change permissions of files and directories.

Online Back-Up/Restore Feature
MostlyHosting.com backs up all server data regularly in the event of server trouble. However, these backups are not intended to take the place of our users backing up their own data. Therefore, we highly recommend that all users back up their own data on a regular basis. Your control panel has integrated backup and restore features for your site data as well as for your individual users/services. Your data can be backed up to your local machine or to an FTP server.

Custom Error Pages
Create your own 401, 403, 404, 500, etc. error pages using the .htaccess feature.

Analog Web Log Analyzer Statistics
This is a very useful tool for graphically tracking visitors to your site. It provides you with daily, monthly and hourly statistics on how many visitors you have had, how many pages were visited, what browsers they used, hosts that have accessed your site, etc.

Anonymous FTP
Anonymous FTP gives you the ability to set up a public area where anonymous users can upload and download files from your web server. This is a great way to share documents that are too large to email. Anonymous FTP is only available with plans that have a dedicated IP address.

Access To Raw Logs (Access and Error)
These logs show all requests for your site. For statistical analysis, you may download your access log for running on your local machine with programs like WebTrends, Urchin, or other site analysis programs. Error logs will help you determine what files are missing, what links are broken and what CGI scripts are not working correctly.

Hardware and Network Features

Server Hardware
All new MostlyHosting.com hosting accounts are stored on servers with at least 128 GB of RAM and the latest generation Xenon processors. All hard drives are solid-state (SSD) to ensure highest data transfer rates.

Server Software
MostlyHosting.com uses Apache Web Server, the world's most popular web server software.

Server Operating System
All new hosting accounts are housed on CentOS Linux 7 powered servers - one of the world's most trusted Linux platforms.

Uninterruptible Power with UPS Backup
Full UPS backup ensures your site will remain active during a brief power outage.

Generator Backup
MostlyHosting.com data center is backed by a generator for those times of long power outages.

Multiple Backbone Connections
The MostlyHosting.com backbone is multi-homed to ensure your site will not be affected by one provider's outage. We use verio and AT&T as our backbone providers.

Regular Server Backups
MostlyHosting.com backups are intended to restore servers in case of a catastrophic event to the server. They are not intended to provide customers their own personal backup. If you delete or change files and need a backup, MostlyHosting.com charges an additional fee to retrieve this backup. We include a backup/restore feature with all accounts for our customers to use to download backups of their own data.

99.9% Uptime Guarantee
MostlyHosting.com strives to have your website viewable to the world 99.9% of the time within any given year. If your website is not online 99.9% of the time we will refund the percentage of your monthly hosting fees equal to the downtime. For more details on our guarantee, click here.

Technical Support

Telephone Support (8:00 AM to 5:00 PM PT)
Telephone technical support, sales and billing customer service is available during normal business hours, Monday through Friday. Phone support is currently not available on weekends and major holidays.

24/7 Trouble Ticket System and Tracking
Open, track and close a Trouble Ticket anytime. This system provides a 24/7 hands-on approach to support which allows you to track the progress of your support issue, view its level of priority, and make the final decision to close the ticket once you are 100% satisfied the issue is resolved. The Trouble Ticket System is available through the Support Center link at the top of our site.

Online Support Documentation
Online help is an important aspect of any hosting account. There is online help available through your hosting Control Panel, or through the Support Center link at the top of our site. The Support Center link includes video tutorials and a knowledgebase. The Control Panel help includes a user manual and detailed information related specifically to the cPanel based Control Panel.

Additional Options

SSL Certificates from GeoTrust
If you wish to have your own secure URL (i.e. https://www.yourdomain.com), then you need your own private certificate. MostlyHosting.com provides four different levels of SSL certificates from GeoTrust and will do the purchase and setup for you:
QuickSSL - The leading low-cost solution offering true 256-bit SSL encryption with identity authentication and 98% browser compatibility available in just 10 minutes! Doing business online requires a secure connection - the closed "lock" within a browser. QuickSSL provides that security to ensure online visitors that their personal information - including credit card account numbers - is being transmitted securely between their browser and the web server. This means their data can't be viewed, intercepted, or altered. QuickSSL utilizes an authentication method that is patent-pending technology created by GeoTrust. It incorporates the most advanced automated authentication system in the industry. QuickSSL provides peace of mind for less than what you would pay for other SSL solutions.

Quick SSL Premium - A QuickSSL certificate plus a True Site™ security seal offers a quick solution with advanced technology identity assurance. You can provide your online visitors with more than an enabled "lock' within a browser. With QuickSSL Premium, you can have all the benefits of QuickSSL with the added functionality of a True Site seal. The GeoTrust True Site seal conveys that you take online security seriously. This highly identifiable icon will appear on your website to reinforce that all encrypted personal and credit card account information can't be viewed, intercepted or altered.

True BusinessID™ - A premium SSL Certificate plus a True Site™ security seal designed to offer optimum authentication at the right price. True BusinessID from GeoTrust offers premium online security. With True BusinessID, your receive full 256-bit encryption, 98% browser compatibility plus and identity verification True Site that is embedded with your company name, date and time stamp. True BusinessID takes authentication one-step further. Online visitors can press the "click" icon on the True Site seal for a company profile and identity confirmation. In order to receive a True BusinessID, the business must provide proof of organization. This assures the end-user that the organization claiming the secure transaction is actually who they say they are. This is the only digital certificate that combines state-of-the-art 256-bit encryption and identity verification in a single bundle. With True BusinessID, you can ensure that your online visitors receive the most advanced security and fraud prevention technology. Let peace of mind translate into increased revenues and satisfaction. True BusinessID Wildcard includes easy-to-follow, online installation instructions to ensure installation is hassle free. The complete line of digital security products can be purchased for terms ranging from one to three years. Ordering certificates is easy through our OpenSRS platform.

True BusinessID™ Wildcard - Secure Multiple Sites with One SSL Certificate The True BusinessID Wildcard certificate is for customers who need to secure multiple websites, with the same domain name, on a single server. It is a cost-effective and easy to implement solution for web hosting companies and enterprises hosting multiple subdomains off their base domain. What does this mean? For example, with Wildcard certificates you can secure:

www.mycompany.com
shop.mycompany.com
extranet.mycompany.com
download.mycompany.com
support.mycompany.com

with one Wildcard certificate if all the websites are hosted on the same server. As your online demands grow, you can add unlimited subdomains to the same certificate at no additional cost. They save time and money when acquiring and managing multiple server certificates. True BusinessID Wildcard includes the same complete bundle of security features for end-to-end Internet security coverage as True BusinessID: full 256-bit encryption, 98% browser compatibility and identity verification True Site seal that is embedded with your company name, date and time stamp. This is the only next generation digital certificate that combines state-of-the-art 256-bit encryption and identity verification in a single bundle. True BusinessID Wildcard includes easy-to-follow, online installation instructions to ensure installation is hassle free. The complete line of digital security products can be purchased for terms ranging from one to three years. Ordering certificates is easy through Tucows OpenSRS platform.


Additional MySQL Databases
Additional databases can be provided for a fee. Storage will count against your account threshold. There are no setup fees.

Additional Disk Space
If your plan doesn't have enough disk storage, you may add additional storage to your threshold in 20 GB chunks billed in accordance with your plan's billing cycle.

Additional Bandwidth (Data Transfer)
If your plan doesn't have enough bandwidth, you may add additional bandwidth to your threshold in 1 GB chunks billed in accordance with your plan's billing cycle.

Additional Email Addresses
Additional POP3 accounts are available individually.

Domain Name Registration - .com, .net, .org, .info, .biz, .us, .name
MostlyHosting.com uses Tucows (OpenSRS) as its registrar. All registrations can be done through us and do not incur additional registration fees. You may also choose to do a 'registrar transfer' if your domain name is currently at another registrar. Any registrar transfer will add one year to your domain name time and costs the same as a new registration. All registrations can be done through us and do not incur additional registration fees. You only pay for the domain name.

Domain Name Registration - .tv
.tv domain names have variable costs. The .tv registry charges higher prices for certain "high demand" names. All registrations can be done through us and do not incur additional registration fees. You only pay for the domain name.

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